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Privacy Policy
Effective Date: August 1, 2025
Last Updated: August 1, 2025
At Juliette Eye Institute, we are committed to protecting your privacy and ensuring the security of your personal information. Your data will not be transferred to external organizations. We prioritize your privacy and adhere to strict data protection standards.
Your privacy is important to us. It is Juliette Eye Institute’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.julietteeye.com, and other sites we own and operate.
1. Information We Collect
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. The types of information we collect include:
- Contact Information: Name, email address, phone number, and mailing address
- Health Information: Information relevant to your eye care and treatment
- Website Interactions: Information about your activity on our site (pages visited, preferences)
- Payment Information: Payment and insurance information for services
- SMS Data: When you opt in to receive text messages, we collect your mobile phone number, consent preferences, message delivery data, and interaction history
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our medical services
- Communicate about appointments, treatments, and health information
- Send appointment reminders, service updates, and practice notifications via SMS
- Process payments and insurance claims
- Respond to inquiries and provide customer support
- Request feedback through surveys (with consent)
- Comply with legal and regulatory requirements
Important: Your phone number and SMS consent will never be shared with third parties or affiliates for marketing purposes.
3. SMS Communications
Consent and Opt-In
By providing your phone number, you consent to receive Customer Care SMS communications from Juliette Eye Institute. Your consent is not a condition of receiving medical services.
Types of Messages You May Receive
- Appointment Reminders: Notifications about scheduled appointments
- Service Updates: Information regarding inquiries you have submitted
- Health Notifications: Follow-up care instructions and health-related information
- Practice Updates: Important announcements from our practice
- Surveys: Requests for feedback on services (optional)
Message Examples
- “Your appointment with Juliette Eye Institute is scheduled for [Date/Time]. Reply STOP to opt-out or HELP for assistance. Msg & data rates may apply.”
- “Thank you for reaching out about [service]. We will be in touch soon. Visit julietteeye.com to learn more. Reply STOP to opt-out or HELP for assistance.”
Message Frequency and Rates
- Message frequency varies based on your appointments and preferences, typically 1-3 messages per week
- Standard message and data rates may apply based on your mobile carrier
- Our SMS service is available on major carriers (AT&T, Verizon, T-Mobile, Sprint, others)
Managing Your SMS Preferences
- To Opt-Out: Reply “STOP” to any message or call 505-355-2020. You’ll receive confirmation and no further messages unless you opt in again
- For Help: Reply “HELP” to any message or contact our office
- To Re-Subscribe: Reply “START” to any message, visit our website, or call us
4. Data Protection and Security
We implement comprehensive security measures to protect your information:
- Secure storage on encrypted servers
- Limited access by authorized personnel only
- Routine monitoring for vulnerabilities and security threats
- Encrypted transmission of all SMS communications
- Protection within commercially acceptable means to prevent loss, theft, and unauthorized access
5. Data Retention
We retain information only as long as necessary to provide services or as required by law:
- Personal and health information: As required by medical record-keeping requirements
- SMS message logs: Typically up to 2 years unless longer retention is required by law
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal and medical record requirements)
- Opt-Out: Withdraw consent for communications at any time
You are free to refuse our request for personal information, with the understanding that we may be unable to provide some desired services.
To exercise these rights, contact us at 505-355-2020 or julietteeye@gmail.com.
7. Third-Party Services
External Links
Our website may link to external sites not operated by us. We have no control over their content and practices and cannot accept responsibility for their privacy policies.
Cookies and Advertising
This website may place cookies in your browser files. Our advertising partners (Perfect Audience and Facebook) enable retargeting advertising on other sites based on your interaction with our website. These methods do not collect personal information. You can update your browser settings to prevent cookie storage.
8. Special Protections
Children’s Privacy
We do not knowingly collect personal information or send SMS messages to individuals under 13 years of age without verified parental consent.
Accessibility
This Privacy Policy is prominently displayed on our website. If you have difficulty accessing this policy, please contact us for assistance.
9. Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated via email, SMS, or by posting the updated policy on our website. Your continued use of our website constitutes acceptance of our privacy practices.
Contact Information
For privacy-related inquiries or questions about SMS communications:
Juliette Eye Institute
8801 Horizon BLVD STE 130
Albuquerque, NM 87113
Phone: 505-355-2020
Email: julietteeye@gmail.com
Website: https://www.julietteeye.com
By using our website and providing your phone number, you agree to the terms outlined in this Privacy Policy. By consenting to receive SMS communications, you acknowledge that you have read, understood, and agree to these terms and conditions.
8801 Horizon BLVD STE 130
